Søren Asmussen, Jakob R. Møller: Calculation of the Steady State Waiting Time Distribution in GI/PH/c and MAP/PH/c Queues. 9-29
Tetsuya Takine: Distributional Form of Little's Law for FIFO Queues with Multiple Markovian Arrival Streams and Its Application to Queues with Vacations. 31-63
Hayriye Ayhan, François Baccelli: Expansions for Joint Laplace Transform of Stationary Waiting Times in (max, +)-linear Systems with Poisson Input. 291-328