Volume 11, Number 1, Winter 2009
Stephen C. Graves: A Letter from the Editor. 1-3- Mor Armony, Erica L. Plambeck, Sridhar Seshadri: Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). 19-32
- Shannon W. Anderson, L. Scott Baggett, Sally K. Widener: The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers. 52-69
- Achal Bassamboo, J. Michael Harrison, Assaf J. Zeevi: Pointwise Stationary Fluid Models for Stochastic Processing Networks. 70-89
- Lauren Xiaoyuan Lu, Jan A. Van Mieghem: Multimarket Facility Network Design with Offshoring Applications. 90-108
- Robert Swinney, Serguei Netessine: Long-Term Contracts Under the Threat of Supplier Default. 109-127
- Jean-Philippe Gayon, Saif Benjaafar, Francis de Véricourt: Using Imperfect Advance Demand Information in Production-Inventory Systems with Multiple Customer Classes. 128-143
- Gregory A. DeCroix, Jing-Sheng Song, Paul H. Zipkin: Managing an Assemble-to-Order System with Returns. 144-159
- Sunder Kekre, Nicola Secomandi, Erkut Sönmez, Kenneth West: OM Practice - Balancing Risk and Efficiency at a Major Commercial Bank. 160-173
- Jian Li, Suresh Chand, Maqbool Dada, Shailendra Raj Mehta: Managing Inventory Over a Short Season: Models with Two Procurement Opportunities. 174-184
Volume 11, Number 2, Spring 2009
- Brian Tomlin: Impact of Supply Learning When Suppliers Are Unreliable. 192-209
- Milind Dawande, Michael Pinedo, Chelliah Sriskandarajah: Multiple Part-Type Production in Robotic Cells: Equivalence of Two Real-World Models. 210-228
- Ke Fu, Vernon Ning Hsu, Chung-Yee Lee: Note - Optimal Component Acquisition for a Single-Product, Single-Demand Assemble-to-Order Problem with Expediting. 229-236
- Itay Gurvich, Ward Whitt: Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems. 237-253
- Lauren Xiaoyuan Lu, Jan A. Van Mieghem, R. Canan Savaskan: Incentives for Quality Through Endogenous Routing. 254-273
- Andrea Masini, Luk N. Van Wassenhove: ERP Competence-Building Mechanisms: An Exploratory Investigation of Configurations of ERP Adopters in the European and U.S. Manufacturing Sectors. 274-298
- Ying-Ju Chen, Gustavo J. Vulcano: Effects of Information Disclosure Under First- and Second-Price Auctions in a Supply Chain Setting. 299-316
- Lingxiu Dong, Panos Kouvelis, Zhongjun Tian: Dynamic Pricing and Inventory Control of Substitute Products. 317-339
- Ping Josephine Xu, Russell J. Allgor, Stephen C. Graves: Benefits of Reevaluating Real-Time Order Fulfillment Decisions. 340-355
- Tudor Bodea, Mark Ferguson, Laurie Garrow: Data Set - Choice-Based Revenue Management: Data from a Major Hotel Chain. 356-361
- Archis Ghate, Robert L. Smith: Optimal Backlogging Over an Infinite Horizon Under Time-Varying Convex Production and Inventory Costs. 362-368
- Gérard P. Cachon, Stephen C. Graves: Acknowledgment to Guest Associate Editors and Reviewers (2008). 369-372
Volume 11, Number 3, Summer 2009
- Martin A. Lariviere: 2009 M&SOM Best Paper Award. 373
- Vernon N. Hsu, Susan H. Xu, Boris Jukic: Optimal Scheduling and Incentive Compatible Pricing for a Service System with Quality of Service Guarantees. 375-396
- Enno Siemsen, Aleda V. Roth, Sridhar Balasubramanian, Gopesh Anand: The Influence of Psychological Safety and Confidence in Knowledge on Employee Knowledge Sharing. 429-447
- Cuihong Li, Laurens G. Debo: Second Sourcing vs. Sole Sourcing with Capacity Investment and Asymmetric Information. 448-470
- Anandasivam Gopal, Guodong (Gordon) Gao: Certification in the Indian Offshore IT Services Industry. 471-492
- Jing-Sheng Song, Yao Zhao: The Value of Component Commonality in a Dynamic Inventory System with Lead Times. 493-508
- Kevin B. Hendricks, Vinod R. Singhal: Demand-Supply Mismatches and Stock Market Reaction: Evidence from Excess Inventory Announcements. 509-524
- Gregory Dobson, Edieal J. Pinker, R. Lawrence Van Horn: Division of Labor in Medical Office Practices. 525-537
- Yanzhi Li, Andrew Lim, Brian Rodrigues: Note - Pricing and Inventory Control for a Perishable Product. 538-542
Volume 11, Number 4, Fall 2009
- Senthil K. Veeraraghavan, Laurens G. Debo: Joining Longer Queues: Information Externalities in Queue Choice. 543-562
- Sarang Deo, Charles J. Corbett: Cournot Competition Under Yield Uncertainty: The Case of the U.S. Influenza Vaccine Market. 563-576
- Jeffrey D. Shulman, Anne T. Coughlan, R. Canan Savaskan: Optimal Restocking Fees and Information Provision in an Integrated Demand-Supply Model of Product Returns. 577-594
- Xuanming Su: Consumer Returns Policies and Supply Chain Performance. 595-612
- Vasiliki Kostami, Amy R. Ward: Managing Service Systems with an Offline Waiting Option and Customer Abandonment. 644-656
- Tor Schoenmeyr, Stephen C. Graves: Strategic Safety Stocks in Supply Chains with Evolving Forecasts. 657-673
- Nilay Tanik Argon, Serhan Ziya: Priority Assignment Under Imperfect Information on Customer Type Identities. 674-693
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last updated on 2013-06-18T214307 by the dblp team