Volume 1, Number 1, March 2002
: Executive Response: BAT Demonstrates an Effective "Two-Handed Clap".
Volume 1, Number 2, June 2002
Ronald S. Swift
: Executive Response: CRM is Changing Our Eras, the Information We Require, and Our Processes?
Yolande E. Chan
: Why Haven't We Mastered Alignment? The Importance of the Informal Organization Structure.