Journal of Service Science Research, Volume 3
Volume 3, Number 1, June 2011
Robin G. Qiu, Zhengpeng Wu, Yan Yu: A tractable approximation approach to improving hotel service quality. 1-20- Caroline Bramklev, Patrik Ström: A conceptualization of the product/service interface: Case of the packaging industry in Japan. 21-48
- Mari Anjeli Lubrica, Muriati Mukhtar, Salha Abdullah: The EEE encounter model: Applying the service dominant logic to B2B e-marketplaces. 49-69
- Anupam Krishna, G. S. Dangayach, Rakesh Jain: Service recovery: Literature review and research issues. 71-121
Volume 3, Number 2, December 2011
- Jacob V. Simons, Gerard J. Burke, Gregory R. Russell: A cost-based model for customer batching in mass service operations. 123-151
- Vishal Mishra: The influence of e-business alliance network on E-business firm's performance: An exploratory study. 153-184
data released under the ODC-BY 1.0 license. See also our legal information page
last updated on 2013-06-18T214307 by the dblp team