Murray E. Jennex: Exploring System Use as a Measure of Knowledge Management Success. 50-63
Debbie Richards: A Call for Change in the Call Center. 64-75
Volume 20, Number 2, 2008
Ashley Braganza, Ray Hackney: Diffusing Management Information for Legal Compliance: The Role of the IS Organization Within the Sarbanes-Oxley Act. 1-24
Akhilesh Bajaj: The Role of Expertise in the Evaluation of Computing Architectures: Exploring the Decision Models of Expert and Novice IS Managers. 25-60