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John D. Wells, Traci J. Hess: Understanding Decision-Making in Data Warehousing and Related Decision Support Systems: An Explanatory Study of a Customer Relationship Management Application. 16-32
Iftikhar U. Sikder, Aryya Gangopadhyay: Design and Implementation of a Web-Based Collaborative Spatial Decision Support System: Organizational and Managerial Implications. 33-47