Volume 5, Number 1, 2004
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journals/ijstm/Shoniregun04 Charles A. Shoniregun :
An investigation of information systems project failure and its implication on organisations.
25-41
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Robert Kapanen :
Customer relationship management and service delivery.
42-55
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Liu Jian ,
ShiHua Ma :
Research on values of safety factor coordination under random supply.
90-99
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journals/ijstm/Mylonakis04 John Mylonakis :
Positioning communication strategies of Greek shipping companies relating to ferry passenger markets.
100-110
Volume 5, Number 2, 2004
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journals/ijstm/ManandharT04 export record as
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journals/ijstm/Mylonakis04a John Mylonakis :
Bank market conceptual maps: customers' perceptions of Hellenic financial services.
140-150
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journals/ijstm/GottardiBB04 export record as
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journals/ijstm/KamarainenP04
Volume 5, Number 3, 2004
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journals/ijstm/FitzsimmonsAMP04 export record as
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journals/ijstm/Arias-ArandaA04 export record as
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Jyh-Jeng Wu :
Marketing's influence and cross-functional interaction in e-commerce.
247-262
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Noel D. Uri :
Service quality and the impact of incentive regulation in telecommunications in the USA.
263-283
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Colin Combe :
A comparative analysis of the regulatory and business implications of broadband rollout for the USA and the UK communications industries.
302-311
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Daniel Berg ,
Norman G. Einspruch :
The service role of government in streamlining opportunities for construction permitting in disaster recovery.
312-315
Volume 5, Number 4, 2004
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journals/ijstm/IbbotsonF04 export record as
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journals/ijstm/Mylonakis04b John Mylonakis :
Mass customisation: the prospects and the limits of a useful marketing tool, as evaluated by two opposite business endeavours.
333-345
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journals/ijstm/ChengYTT04 export record as
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Feng-Hsiung Hou :
A research on the relationship between internet usage and organisational performance in South Korean electronic commerce organisations.
362-371
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journals/ijstm/Guisado-TatoVF04 export record as
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journals/ijstm/OzyilmazB04
Volume 5, Number 5/6, 2004
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journals/ijstm/CorominasLP04 export record as
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Alfonso Durán :
Lean potential of network-enabled remote service outsourcing: spatio-temporal decoupling and resource flexibility.
448-464
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journals/ijstm/CelestinoEO04 export record as
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journals/ijstm/Cuatrecasas04 Lluis Cuatrecasas :
A lean management implementation method in service operations.
532-544
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journals/ijstm/Ahlstrom04 Par Ahlstrom :
Lean service operations: translating lean production principles to service operations.
545-564
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