Volume 5, Number 1, 2004
Charles A. Shoniregun
: An investigation of information systems project failure and its implication on organisations.
: Customer relationship management and service delivery.
, ShiHua Ma
: Research on values of safety factor coordination under random supply.
: Positioning communication strategies of Greek shipping companies relating to ferry passenger markets.
Volume 5, Number 2, 2004
: Bank market conceptual maps: customers' perceptions of Hellenic financial services.
Volume 5, Number 3, 2004
: Marketing's influence and cross-functional interaction in e-commerce.
Noel D. Uri
: Service quality and the impact of incentive regulation in telecommunications in the USA.
: A comparative analysis of the regulatory and business implications of broadband rollout for the USA and the UK communications industries.
, Norman G. Einspruch
: The service role of government in streamlining opportunities for construction permitting in disaster recovery.
Volume 5, Number 4, 2004
: Mass customisation: the prospects and the limits of a useful marketing tool, as evaluated by two opposite business endeavours.
: A research on the relationship between internet usage and organisational performance in South Korean electronic commerce organisations.
Volume 5, Number 5/6, 2004
: Lean potential of network-enabled remote service outsourcing: spatio-temporal decoupling and resource flexibility.
: A lean management implementation method in service operations.
: Lean service operations: translating lean production principles to service operations.