Govindan Kannan, P. Murugesan, P. Senthil, A. Noorul Haq: Multicriteria group decision making for the third party reverse logistics service provider in the supply chain model using fuzzy TOPSIS for transportation services.
162-181
Dawne Lamminmaki: An investigation of the role played by frequency and uncertainty in hotel outsourcing decisions.
182-201
Qing Wu, Bin Dan: Outsourcing logistics channel coordination with logistics service levels dependent market demand.
202-221
Volume 11, Number 3, 2009
Joel Goldhar, Daniel Berg: The convergence of factory and service operations in the 21st century: directions for research and education.
223-228
Mika Kautonen, Marja Hyypia: Internationalising business services and the national innovation system: The Finnish business services sector in a European comparison.
229-246
Adnan Ozyilmaz, Daniel Berg: The role of Information Technology in service innovation in the two different quadrants of the service-process matrix.
247-271
Cheng Hsu, James C. Spohrer: Improving service quality and productivity: exploring the digital connections scaling model.
272-292
Nuno Melão: E-business processes and e-Business Process Modelling: a state-of-the-art overview.
293-322
Volume 11, Number 4, 2009
Daniel Berg, Norman G. Einspruch: Characterisation of the Goods and Services Sectors: technology management implications.
323-333
Linda Lin, Tugrul U. Daim: Platform strategy framework for internet-based service development: case of eBay.
334-354
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