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International Journal of Services and Standards, Volume 5
Kathleen M. Utecht, Lawrence O. Jenicke: Increasing calculation consistency and reducing calculation time using Six Sigma: a case study of salary determination in an institution of higher education.115-134
Manal M. Yunis, Kai S. Koong: Development and assessment of ICT maturity and global competitiveness using a Two-Wheel causality model.135-159