Volume 3, Number 1, 2012

• 
  Joseph Kasten: Knowledge Strategy: Its Mitigating Effects on the Organization. 1-14
• 
  Johanna Bragge, Hannu Kivijärvi: A Systemic Framework for Accelerating Collaboration-Centered Knowledge Management Strategy. 15-37
• 
  Marco Spruit, Nizar Abdat: The Pricing Strategy Guideline Framework for SaaS Vendors. 38-53
• 
  Ye-Sho Chen, Chuanlan Liu, Qingfeng Zeng, Renato F. L. Azevedo: E-Business Strategy in Franchise Relationship Management. 54-65
• 
  Derek Peterson, Caroline Howard: Electronic Payment Systems Evaluation: A Case Study to Examine System Selection Criteria and Impacts. 66-80

Volume 3, Number 2, 2012

• 
  Naser Khani, Khalil Md Nor, Mojgan Bahrami Samani, Hossein Hakimpoor: An Empirical Investigation of Capability Factors Affecting Strategic Information System Planning Success. 1-17
• 
  Sandy A. Lamp, Kathleen M. Hargiss, Caroline Howard: Information Technology Process Improvement Decision-Making: An Exploratory Study from the Perspective of Process Owners and Process Manager. 18-35
• 
  Irene Samanta: Exploring the Factors of Customer Retention in Mobile Sector. 36-46
• 
  Amar Gupta, David A. Gantz, Devin Sreecharana, Jeremy Kreyling: The Interplay of Offshoring of Professional Services, Law, Intellectual Property, and International Organizations. 47-71
• 
  Nagla Rizk, Sherif Kamel: ICT Strategy4Development: Public-Private Partnerships - The Case of Egypt. 72-90

Volume 3, Number 3, 2012

• 
  Mario Javier Donate, Fátima Guadamillas, Jesús David Sánchez de Pablo González del Campo: Knowledge Management for Strategic Alliances: A Case Study. 1-19
• 
  Kenneth Saban: The Competitive Advantages of a Holistic Approach to Supply Chain Management. 20-31
• 
  Neeta Baporikar: Academic Strategies for Distance Education. 32-44
• 
  Rubén A. Mendoza: An Exploratory Study of Infrastructure Barriers and the Role of Semantic Data Exchange Technologies in the Provisioning of Business Intelligence Services. 45-59
• 
  Annie Shebanow, Richard Perez, Caroline Howard: The Effect of Firewall Testing Types on Cloud Security Policies. 60-68

Volume 3, Number 4, 2012

• 
  L. Douglas Smith, Robert M. Nauss, Jan Fabian Ehmke, Dirk Christian Mattfeld: Analytical Modeling for the Strategic Design of Service Systems. 1-15
• 
  Oliver H. Burckhardt, Kathleen M. Hargiss, Caroline Howard: The Role of Leadership and Technology in Successful and Sustainable Airline Management: A Case of Two Carriers. 16-30
• 
  Nicolas A. Valcik: Using Geospatial Information Systems for Strategic Planning and Institutional Research for Higher Education Institutions. 31-47
• 
  Arhlene A. Flowers, Kimberly Gregson: Theoretical and Practical Aspects of Conducting Meetings and Events in Virtual Worlds. 48-64
• 
  Joseph Kasten: Do What They Say, Not What I Teach: A Strategic Look at the Information Systems Skills Gap. 65-77

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