Alan D. Smith: Chronic disease management and the development of virtual communities.
329-352
John F. Kros, Scott Nadler, Justin Molis: Customer relationship management in the contract pharmaceutical industry: an exploratory study for measuring success.
353-366
Wen-Hsien Tsai, Hsiao-Chiao Kuo: The internet and healthcare in Taiwan: value-added applications on the medical network in the National Health Insurance smart card system.
417-432
Stamatia Ilioudi, Athina Lazakidou: Principles and effects of electronic communication systems between healthcare providers and managed-care organisations.
468-478