, Andres Dijkshoorn
: Diffusion of Personalized E-Government Services among Dutch Municipalities: An Empirical Investigation and Explanation.
Nigel J. Martin
, John L. Rice
: Evaluating and Designing Electronic Government for the Future: Observations and Insights from Australia.
: Identifying Barriers to e-Government Services for Citizens in Developing Countries: An Exploratory Study.
: Are You Being Served?: Transforming E-Government through Service Personalisation.