Volume 47, Number 1, 2008
: Message from the Senior Vice President, Global Business Services.
Richard C. Larson
: Service science: At the intersection of management, social, and engineering sciences.
: Service system fundamentals: Work system, value chain, and life cycle.
: Patterns of innovation in service industries.
, Jane Siegel
: Improving service delivery through integrated quality initiatives: A case study.
Volume 47, Number 2, 2008
: Message from the Vice President of Strategy and Technology, IBM Software Group.
: Accounting for platform effects in the design of real-time software using model-based methods.
Volume 47, Number 3, 2008
Robert Le Blanc
: Message from the General Manager, Global Consulting Services and SOA.
Volume 47, Number 4, 2008
Holly D. Unland
: Message from the Vice President, Solutions & Global Technical Sales, IBM Global Sales & Distribution.
James M. Caffrey
: The resiliency challenge presented by soft failure incidents.