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HMD - Praxis der Wirtschaftsinformatik, Volume 264

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Volume 264, December 2008

Wertorientiertes IT-Servicemanagement

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Rüdiger Zarnekow, Koray Erek:
Nachhaltiges IT-Servicemanagement - Grundlagen, Vorgehensmodell und Managementinstrumente. 7-18
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Matthias Goeken, Rainer Heck, Heiko Klein:
Mit dem Service Value Lifecycle zur wertorientierten Serviceorganisation. 19-28
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Markus Bick, Kathrin Börgmann:
IT Service Management Support System (IT-S³) - wertorientierte Einführung und Etablierung von IT-Servicemanagement. 29-37
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Jürgen Gross:
Best Practice im wertorientierten IT-Servicemanagement - zwei Frameworks im Vergleich. 38-47
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Christian Stummer, Thomas Neubauer:
Interaktive Portfolioauswahl im IT-Servicemanagement. 48-55
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Volker Nitzschke:
Performance-Messungen im IT-Servicemanagement. 56-62
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Veit Schulz, Andreas Resch, Falk Uebernickel, Walter Brenner:
Shared-Service-Organisationen als Möglichkeit wertorientierter Steuerung des IT-Bereichs. 63-72
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Holger von Jouanne-Diedrich, Jürgen Slaar, Simon Schmidt:
Next Generation Outsourcing aus IT-Dienstleistersicht. 73-81
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Frank Steinbeck:
Stabiler IT-Betrieb durch Geschäftsprozessüberwachung. 82-92

Weitere Fachthemen

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Hauke Heier, Mervyn G. Maistry:
Wertbeitrag von IT Governance-Applikationen. 93-103
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Christiane Mauch:
Ungenutzte Potenziale in der IT-Leistungsverrechnung. 104-114

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