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ORCIDBusiness Process Management Journal, Volume 5
Volume 5, Number 1, 1999
- Jean-Philip Pritchard, Colin Armistead:
Business process management - lessons from European business. 10-35 - Rodney McAdam
, John Donaghy:
Business process re-engineering in the public sector: A study of staff perceptions and critical success factors. 33-52 - Mitchell M. Tseng, Qinhai Ma, Chuan-Jun Su:
Mapping customers' service experience for operations improvement. 50-64 - George Valiris, Michalis Glykas:
Critical review of existing BPR methodologies: The need for a holistic approach. 65-86 - Majed Al-Mashari, Mohamed Zairi:
BPR implementation process: an analysis of key success and failure factors. 87-112
Volume 5, Number 2, 1999
- Gary N. Evans, Rachel Mason-Jones, Denis R. Towill:
The scope paradigm of business process re-engineering. 121-136 - Paolo Maccarrone:
Using ABM to redesign corporate staff units. 136-163 - T. C. Bond:
Systems analysis and business process mapping: a symbiosis. 164-178 - Biren Prasad:
Hybrid re-engineering strategies for process improvement. 178-198
Volume 5, Number 3, 1999
- Jan Fülscher, Stephen G. Powell:
Anatomy of a process mapping workshop. 208-238 - Ned Kock, Andrea Jenkins, Robert Wellington:
A field study of success and failure factors in asynchronous groupware supported process improvement groups. 238-254 - Daniel Berry, Gary N. Evans, Rachel Mason-Jones, Denis R. Towill:
The BPR SCOPE concept in leveraging improved supply chain performance. 254-275 - Vasilis A. Angelis, N. A. Antivachis:
The organizational performance re-considered: the case of the technical and social subsystems synergy. 275-289
Volume 5, Number 4, 1999
- Tracy M. Hayes, Marilyn M. Helms:
Process improvement in a utility company. 297-310 - Peng S. Chan, Carl Land:
Implementing reengineering using information technology. 311-324 - Fabio Zucchi, John S. Edwards:
Human resource management aspects of business process reengineering: a survey. 325-344 - Javier González-Benito, Angel R. Martinez-Lorente, Barrie G. Dale:
Business process re-engineering to total quality management: An examination of the issues. 345-358
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