Volume 17, Number 1, May 2003

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  David Smith: Convergence, the university of the future and the future of the university. 1-11
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  Gillian Allard: Brokers and bricoleurs: entrepreneurship in Wales' online music scene. 12-24
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  Stuart Nolan: Box Clever: The Intelligence of Television. 25-36
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  Colin Mercer: Culture in the Age of Convergence: The Need for a New Policy Stance and Platform for Europe. 37-44
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  Fred Manske, Yonggap Moon: Cultural signature of interorganisational information systems? The development of EDI systems in the korean automotive industry. 45-61
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  Richard Ennals: Book Review. 62-63
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  Richard Ennals: Book Review. 64-

Volume 17, Number 2, July 2003

Editorial

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  Jörgen Eklund, Bo Bergman: Developing work and quality improvement strategies: an introduction. 65-70

Original Paper

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  Yoshio Kondo: Quality in the present and future decades. 71-77
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  Colin G. Drury: Service, quality and human factors. 78-96
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  Pascale Carayon, Marla C. Haims: Balanced work system and participation in quality management: applications in the community. 97-113
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  John R. Wilson: Support of opportunities for shopfloor involvement through information and communication technologies. 114-133
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  Daniël Vloeberghs, Erik Faes: The role of human resource management in implementing a 'new agreement' between employers and employees. 134-149

Open Forum

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  Su Mi Park Dahlgaard, Jens J. Dahlgaard: Towards a holistic understanding of human motivation: core values--the entrance to people's commitment? 150-180
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  Bo Edvardsson: A commentary on developing work and quality improvement strategies I. 181-183
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  Xavier Tort-Martorell: A commentary on developing work and quality improvement strategies II. 184-186
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  Tito Conti: Commentary on developing work and quality improvement strategies III. 187-191
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  Enda Fallon: A commentary on developing work and quality improvement strategies IV. 192-195
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  Paul Hyland: A commentary on developing work and quality improvement strategies V. 196-199
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  Rick L. Edgeman: Synergy for the human heart: excellence and sustainability at the crossroads. 200-202

Volume 17, Numbers 3-4, November 2003

Editorial

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  Klaus Ruth: Guest editorial--industrial cultures and advanced innovation modes. 203-206

Original Article

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  Parthasarathi Banerjee: Narration, discourse and dialogue: issues in the management of inter-cultural innovation. 207-224
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  Klaus Ruth: Industrial culture and the innovation of innovation: enginology or socioneering? 225-240
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  Leonard H. Lynn: Culture and engineering in the USA and Japan. 241-255
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  Tohru Ihara, Jie Zhu: The general idea and usage of manufacturing knowledge data-contained differences of production culture. 256-265
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  Felix Rauner, Djavad Salari: Cultural determinants of technology transfer - a case study in human resources planning for steel production. 266-277
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  Shin'ichi Warisawa, Chikao Inaba, Yoshimi Ito: The application of manufacturing culture to the design of Asian region oriented machine tools. 278-290
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  Masatsugu Tsuji: Technological innovation and the formation of Japanese technology: the case of the machine tool industry. 291-306
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  Lauge Baungaard Rasmussen: The facilitation of groups and networks: capabilities to shape creative cooperation. 307-321
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  Satinder P. Gill, Jan Borchers: Knowledge in co-action: social intelligence in collaborative design activity. 322-339
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  Sean Zdenek: Artificial intelligence as a discursive practice: the case of embodied software agent systems. 340-363

Open Forum

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  Carlos Acosta, Alejandro López: Global manufacturing in the Mexican culture perspective: a case study. 364-374
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  Amita Dev, S. S. Agrawal, D. Roy Choudhury: Categorization of Hindi phonemes by neural networks. 375-382
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  John Durkin: Man & machine: I wonder if we can coexist. 383-390

Current Opinion

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  Richard Ennals: Will Hutton: The world we're in: Little, Brown, London, 2002, 409 pp (ISBN 0-316-86081-6). 391-392
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  Ernesto Burattini: Roberto Cordeschi: The discovery of the artificial. Behaviour, mind and machines before and beyond cybernetics.: Kluwer, Dordrecht, 2002. 393-395