 | 2001 |
|---|
| 4 |       | Markus Garschhammer,
Rainer Hauck,
Heinz-Gerd Hegering,
Bernhard Kempter,
Igor Radisic,
Harald Rölle,
Holger Schmidt,
Michael Langer,
Michael Nerb:
Towards generic Service Management Concepts - A Service Model Based Approach.
Integrated Network Management 2001: 719-732 |
| 2000 |
|---|
| 3 | | Michael Langer,
Michael Nerb:
Customer Service Management: An Information Model for Communication Services.
USM 2000: 244-257 |
| 2 | | Michael Langer,
Stefan Loidl,
Michael Nerb:
Customer Network Management im B-WiN.
Praxis der Informationsverarbeitung und Kommunikation 23(4): 199-205 (2000) |
| 1999 |
|---|
| 1 | | Michael Langer,
Stefan Loidl,
Michael Nerb:
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service.
ISCC 1999: 149-155 |
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