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| 2007 | ||
|---|---|---|
| 1 | Zon-Yin Shae, Dinesh Garg, Rajarshi Bhose, Ritabrata Mukherjee, Sinem Güven: Efficient Internet Chat Services for Help Desk Agents. IEEE SCC 2007: 589-596 | |
| 1 | Rajarshi Bhose | [1] |
| 2 | Dinesh Garg | [1] |
| 3 | Sinem Güven | [1] |
| 4 | Zon-Yin Shae | [1] |
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