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| 2003 | ||
|---|---|---|
| 1 | Heather L. McQuaid, Aradhana Goel, Mickey McManus: When you can't talk to customers: using storyboards and narratives to elicit empathy for users. DPPI 2003: 120-125 | |
| 1 | Aradhana Goel | [1] |
| 2 | Mickey McManus | [1] |
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