 | 2009 |
|---|
| 5 |       | Nelson Massad,
John C. Beachboard:
Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions.
IRMJ 22(3): 1-15 (2009) |
| 2008 |
|---|
| 4 | | Nelson Massad,
John C. Beachboard:
A Taxonomy of Service Failures in Electronic Retailing.
HICSS 2008: 285 |
| 2006 |
|---|
| 3 | | John C. Beachboard,
Alma Cole,
Mike Mellor,
Steven Hernandez,
Kregg Aytes,
Nelson Massad:
A tentative proposal: improving information assurance risk analysis models for small- and medium-sized enterprises through adoption of an open development model.
InfoSecCD 2006: 194-196 |
| 2004 |
|---|
| 2 | | Nelson Massad,
Robert Heckman,
Kevin Crowston:
Customer Satisfaction with Electronic Service Encounters.
AMCIS 2004: 485 |
| 2003 |
|---|
| 1 | | Ping Zhang,
Nelson Massad:
The Impact of Animation on Visual Search Tasks in a Web Environment: A Multi-Year Study.
AMCIS 2003: 292 |
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