| | |
- CSB - MetaPress - Google - Bing - Yahoo
 | 2008 | |
|---|---|---|
| 1 |      | Eunjoo Kwak, Byeong-Yun Chang, Daniel Wonkyu Hong, Byungdeok Chung: A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value. APNOMS 2008: 297-306 |
| 1 | Byeong-Yun Chang | [1] |
| 2 | Byungdeok Chung | [1] |
| 3 | Daniel Wonkyu Hong | [1] |
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