Vasiliki Kostami

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2009

1 Vasiliki Kostami, Amy R. Ward: Managing Service Systems with an Offline Waiting Option and Customer Abandonment. Manufacturing & Service Operations Management 11(4): 644-656 (2009)

	2009
1		Vasiliki Kostami, Amy R. Ward: Managing Service Systems with an Offline Waiting Option and Customer Abandonment. Manufacturing & Service Operations Management 11(4): 644-656 (2009)

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