Toshiya Kondo

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1998

1 Toshiya Kondo, Toshio Nishiyama, Hiroshi Kato: Business process management in customer contact services. NOMS 1998: 493-502

	1998
1		Toshiya Kondo, Toshio Nishiyama, Hiroshi Kato: Business process management in customer contact services. NOMS 1998: 493-502

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