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| 2010 | ||
|---|---|---|
| 2 | Hyung-Su Kim, Young-Gul Kim, Chan-Wook Park: Integration of firm's resource and capability to implement enterprise CRM: A case study of a retail bank in Korea. Decision Support Systems 48(2): 313-322 (2010) | |
| 2007 | ||
| 1 | Hyung-Su Kim, Young-Gul Kim: A Study on Developing CRM Scorecard. HICSS 2007: 150 | |
| 1 | Young-Gul Kim | [1] [2] |
| 2 | Chan-Wook Park | [2] |
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