William J. Kettinger

Bill Kettinger

	2011
37		Chen Zhang, Anssi Öörni, William J. Kettinger, Jeffrey Kaleta: A fork in the road: a conceptual model of online consumer iterative search. ECIS 2011
36		Khawaja Asjad Saeed, Varun Grover, William J. Kettinger, Subo Guha: The successful implementation of customer relationship management (CRM) system projects. DATA BASE 42(2): 9-31 (2011)
35		William J. Kettinger, Donald A. Marchand: Information management practices (IMP) from the senior manager's perspective: an investigation of the IMP construct and its measurement. Inf. Syst. J. 21(5): 385-406 (2011)
34		William J. Kettinger, Chen Zhang, Donald A. Marchand: CIO and Business Executive Leadership Approaches to Establishing Company-wide Information Orientation. MIS Quarterly Executive 10(4): (2011)
	2010
33		Mohammad Said Najjar, Aaron Kennon Smith, William J. Kettinger: 'Stuff' Happens: A Theoretical Framework for Internal IS Service Recovery. AMCIS 2010: 505
32		William J. Kettinger, Yuan Li: The infological equation extended: towards conceptual clarity in the relationship between data, information and knowledge. EJIS 19(4): 409-421 (2010)
31		William J. Kettinger, Donald A. Marchand, Joshua M. Davis: Designing Enterprise IT Architectures to Optimize Flexibility and Standardization in Global Business. MIS Quarterly Executive 9(2): (2010)
	2009
30		Lakshman Mahadevan, William J. Kettinger, Rahul Paul: A Three Level Model of SOA Maturity: Toward Achieving Sense and Respond. AMCIS 2009: 337
29		Kuo-Chung Chang, William J. Kettinger, Chen Zhang: Assimilation of Enterprise Systems: The Mediating Role of Information Integration of Information Impact. ICIS 2009: 90
28		Joshua M. Davis, William J. Kettinger, Dimitar G. Kunev: When users are IT experts too: the effects of joint IT competence and partnership on satisfaction with enterprise-level systems implementation. EJIS 18(1): 26-37 (2009)
27		Judith C. Simon, Robin S. Poston, Bill Kettinger: Creating Better Governance of Offshore Services. IS Management 26(2): 110-122 (2009)
26		William J. Kettinger, Sung-Hee "Sunny" Park, Jeffery Smith: Understanding the consequences of information systems service quality on IS service reuse. Information & Management 46(6): 335-341 (2009)
25		Robin S. Poston, William J. Kettinger, Judith C. Simon: Managing the Vendor Set: Achieving Best Pricing and Quality Service in IT Outsourcing. MIS Quarterly Executive 8(2): (2009)
	2008
24		Joshua M. Davis, William J. Kettinger: Striking the Right Balance When Users are Good at IT Too!: Partnering for Enterprise System Success. AMCIS 2008: 164
23		Tao Hu, William J. Kettinger: Why People Continue to Use Social Networking Services: Developing a Comprehensive Model. ICIS 2008: 89
	2006
22		Lorraine Lee, Louis Fayard, William J. Kettinger, Robert Leitch: The Role of Electronic Integration and Absorptive Capacity on Interorganizational Cost Management in Supply Chains. ICIS 2006: 42
21		Yuan Li, William J. Kettinger: An Evolutionary Information-Processing Theory of Knowledge Creation. J. AIS 7(9): (2006)
	2005
20		William J. Kettinger, Choong C. Lee: Zones of Tolerance: Alternative Scales for Measuring Information Systems Service Quality. MIS Quarterly 29(4): 607-623 (2005)
	2004
19		Gary Hackbarth, William J. Kettinger: Strategic aspirations for net-enabled business. EJIS 13(4): 273-285 (2004)
18		Rajiv Kohli, William J. Kettinger: Informating the Clan: Controlling Physicians' Costs and Outcomes. MIS Quarterly 28(3): 363-394 (2004)
	2003
17		Kuo-Chung Chang, Andrew Gold, William J. Kettinger: The Extent of Enterprise System Adoption in Companies: A Multiple Theoretical Perspective. AMCIS 2003: 56
	2002
16		William J. Kettinger, Choong C. Lee: Understanding the IS-user divide in IT innovation. Commun. ACM 45(2): 79-84 (2002)
	2000
15		Gary Hackbarth, William J. Kettinger: Building an E-Business Strategy. IS Management 17(3): 1-16 (2000)
	1997
14		William J. Kettinger, Choong C. Lee: "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. ICIS 1997: 197-204
13		William J. Kettinger, Gary Hackbarth: Selling in the era of the "Net": integration of electronic commerce in small firms. ICIS 1997: 249-262
12		Subo Guha, Varun Grover, William J. Kettinger, James T. C. Teng: Business Process Change and Organizational Performance: Exploring an Antecedent Model. J. of Management Information Systems 14(1): 119-154 (1997)
11		Varun Grover, William J. Kettinger: Special Section: The Impacts of Business Process Change on Organizational Performance. J. of Management Information Systems 14(1): 9-12 (1997)
10		William J. Kettinger, James T. C. Teng, Subashish Guha: Business Process Change: A Study of Methodologies, Techniques, and Tools. MIS Quarterly 21(1): 55-98 (1997)
9		William J. Kettinger, Choong C. Lee: Pragmatic Perspectives on the Measurement of Information Systems Service Quality. MIS Quarterly 21(2): 223-240 (1997)
	1996
8		Warren Harkness, William J. Kettinger, Albert H. Segars: Sustaining Process Improvement and Innovation in the Information Services Function: Lessons Learned at the Bose Corporation. MIS Quarterly 20(3): 349-368 (1996)
	1995
7		James T. C. Teng, William J. Kettinger: Business Process Redesign and Information Architecture: Exploring the Relationships. DATA BASE 26(1): 30-42 (1995)
6		Varun Grover, Seung Ryul Jeong, William J. Kettinger, Shouhong Wang: The Implementation of Business Process Reengineering. J. of Management Information Systems 12(1): 109-144 (1995)
5		William J. Kettinger, Varun Grover: Special Section: Toward a Theory of Business Process Change Management. J. of Management Information Systems 12(1): 9-30 (1995)
	1994
4		William J. Kettinger: National infrastructure diffusion and the U.S. information super highway. Information & Management 27(6): 357-368 (1994)
3		William J. Kettinger, Varun Grover, Subashish Guha, Albert H. Segars: Strategic Information Systems Revisited: A Study in Sustainability and Performance. MIS Quarterly 18(1): 31-58 (1994)
	1993
2		Varun Grover, Seung Ryul Jeong, William J. Kettinger, Choong C. Lee: The Chief Information Officer: A Study of Managerial Roles. J. of Management Information Systems 10(2): 107-130 (1993)
	1992
1		James T. C. Teng, William J. Kettinger, Subashish Guha: Business Process Redesign and Information Architecture: Establishing the Missing Links. ICIS 1992: 81-89

Coauthor Index

1	Kuo-Chung Chang	[17] [29]
2	Joshua M. Davis	[24] [28] [31]
3	Louis Fayard	[22]
4	Andrew Gold	[17]
5	Varun Grover	[2] [3] [5] [6] [11] [12] [36]
6	Subashish Guha	[1] [3] [10]
7	Subo Guha	[12] [36]
8	Gary Hackbarth	[13] [15] [19]
9	Warren Harkness	[8]
10	Tao Hu	[23]
11	Seung Ryul Jeong	[2] [6]
12	Jeffrey Kaleta	[37]
13	Rajiv Kohli	[18]
14	Dimitar G. Kunev	[28]
15	Choong C. Lee	[2] [9] [14] [16] [20]
16	Lorraine Lee	[22]
17	Robert Leitch	[22]
18	Yuan Li	[21] [32]
19	Lakshman Mahadevan	[30]
20	Donald A. Marchand	[31] [34] [35]
21	Mohammad Said Najjar	[33]
22	Anssi Öörni	[37]
23	Sung-Hee "Sunny" Park	[26]
24	Rahul Paul	[30]
25	Robin S. Poston (Robin Poston)	[25] [27]
26	Khawaja Asjad Saeed	[36]
27	Albert H. Segars	[3] [8]
28	Judith C. Simon	[25] [27]
29	Aaron Kennon Smith	[33]
30	Jeffery Smith	[26]
31	James T. C. Teng	[1] [7] [10] [12]
32	Shouhong Wang	[6]
33	Chen Zhang	[29] [34] [37]

Colors in the list of coauthors

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