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- CSB - MetaPress - Google - Bing - Yahoo
 | 2010 | |
|---|---|---|
| 5 |      | Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery: Online scheduling policies for multiclass call centers with impatient customers. European Journal of Operational Research 207(1): 258-268 (2010) |
| 2008 | ||
| 4 | | Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah: Analysis of the Impact of Team-Based Organizations in Call Center Management. Management Science 54(2): 400-414 (2008) |
| 2007 | ||
| 3 | | Oualid Jouini, Yves Dallery: Stationary delays for a two-class priority queue with impatient customers. VALUETOOLS 2007: 52 |
| 2006 | ||
| 2 | | Oualid Jouini, Yves Dallery: Predicting queueing delays for multiclass call centers. VALUETOOLS 2006: 66 |
| 2004 | ||
| 1 | | Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah: Stochastic Models of Customer Portfolio Management in Call Centers. OR 2004: 59-66 |
| 1 | Yves Dallery | [1] [2] [3] [4] [5] |
| 2 | Ger Koole | [5] |
| 3 | Rabie Nait-Abdallah | [1] [4] |
| 4 | Auke Pot | [5] |
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