 | 2007 |
|---|
| 10 |       | Mark W. Johnson,
Andrew Hately,
Brent A. Miller,
Robert Orr:
Evolving standards for IT service management.
IBM Systems Journal 46(3): 583-598 (2007) |
| 2006 |
|---|
| 9 | | Colin D. Milligan,
Phillip Beauvoir,
Mark W. Johnson,
Paul Sharples,
Scott Wilson,
Oleg Liber:
Developing a Reference Model to Describe the Personal Learning Environment.
EC-TEL 2006: 506-511 |
| 8 |  | Mark W. Johnson,
Bret Patterson:
Instrumentation and analysis of web transactions in a large multi-tier banking services application.
Int. CMG Conference 2006: 741-750 |
| 2005 |
|---|
| 7 | | Mark W. Johnson,
Peter McBurney,
Simon Parsons:
A Mathematical Model of Dialog.
Electr. Notes Theor. Comput. Sci. 141(5): 33-48 (2005) |
| 2004 |
|---|
| 6 | | Mark W. Johnson:
Monitoring and Diagnosing Applications with ARM 4.0.
Int. CMG Conference 2004: 473-484 |
| 2003 |
|---|
| 5 | | Mark W. Johnson,
Peter McBurney,
Simon Parsons:
When Are Two Protocols the Same?
Communication in Multiagent Systems 2003: 253-268 |
| 1999 |
|---|
| 4 | | Mark W. Johnson:
ARM 3.0 - Enabling Wider Use of ARM in the Enterprise.
Int. CMG Conference 1999: 421-430 |
| 1998 |
|---|
| 3 | | Mark W. Johnson:
Measuring Service Levels in E-business Applications and Applets.
Int. CMG Conference 1998: 528-538 |
| 1997 |
|---|
| 2 | | Mark W. Johnson:
The Application Response Measurement (ARM) API Version 2.
Int. CMG Conference 1997: 584-593 |
| 1995 |
|---|
| 1 | | Mark W. Johnson:
Measuring The Response Time Of Distributed Applications.
Int. CMG Conference 1995: 853-864 |
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