Marko Jäntti

	2012
14		Marko Jäntti: Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering. PROFES 2012: 218-232
	2011
13		Marko Jäntti: Improving Incident Management Processes in Two IT Service Provider Companies. DEXA Workshops 2011: 26-30
12		Marko Jäntti, Julia Järvinen: Improving the Deployment of IT Service Management Processes: A Case Study. EuroSPI 2011: 37-48
	2010
11		Antti Lahtela, Marko Jäntti: Improving IT Service Management Processes: A Case Study on IT Service Support. EuroSPI 2010: 95-106
10		Antti Lahtela, Marko Jäntti, Jukka Kaukola: Implementing an ITIL-Based IT Service Management Measurement System. ICDS 2010: 249-254
9		Hanna-Miina Sihvonen, Marko Jäntti: Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges. ICSEA 2010: 232-237
8		Marko Jäntti, Jaakko Kalliokoski: Identifying Knowledge Management Challenges in a Service Desk: A Case Study. eKNOW 2010: 100-105
	2009
7		Marko Jäntti: Defining Requirements for an Incident Management System: A Case Study. ICONS 2009: 184-189
6		Marko Jäntti: Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management. PROFES 2009: 317-331
5		Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola: Knowledge Management Challenges in Customer Support: A Case Study. eKNOW 2009: 78-83
	2008
4		Marko Jäntti, Niko Pylkkänen: Improving Customer Support Processes: A Case Study. PROFES 2008: 317-329
	2007
3		Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen: Improving the Problem Management Process from Knowledge Management Perspective. PROFES 2007: 389-401
	2006
2		Marko Jäntti, Kari Kinnunen: Improving the Software Problem Management Process: A Case Study. EuroSPI 2006: 40-49
1		Marko Jäntti, Tanja Toroi, Anne Eerola: Difficulties in Establishing a Defect Management Process: A Case Study. PROFES 2006: 142-150

Coauthor Index

1	Anne Eerola	[1]
2	Julia Järvinen	[12]
3	Tommi Kainulainen	[3]
4	Jaakko Kalliokoski	[8]
5	Jukka Kaukola	[5] [10]
6	Kari Kinnunen	[2]
7	Antti Lahtela	[10] [11]
8	Aki Miettinen	[3]
9	Niko Pylkkänen	[3] [4]
10	Hanna-Miina Sihvonen	[9]
11	Kirsi Tanskanen	[5]
12	Tanja Toroi	[1]

Colors in the list of coauthors

Last update Sat Jun 2 20:57:36 2012 CET by the DBLP Team — Data released under the ODC-BY 1.0 license — See also our legal information page