 | 2011 |
|---|
| 7 |       | Yen-Hao Hsieh:
A System Dynamics Approach for Modeling Service Recovery.
ITNG 2011: 851-858 |
| 6 | | Yen-Hao Hsieh,
Soe-Tsyr Yuan,
Ruei-Lin Kuo:
A PSO-based intelligent service dispatching mechanism for customer expectation management.
Expert Syst. Appl. 38(10): 12128-12141 (2011) |
| 2010 |
|---|
| 5 | | Yen-Hao Hsieh,
Soe-Tsyr Yuan:
A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover.
HICSS 2010: 1-10 |
| 4 | | Yen-Hao Hsieh,
Soe-Tsyr Yuan,
Siao-Jhen Liou:
Hawk-Dove Game Based Interactive Design to Manage Customer Expectation.
PACIS 2010: 70 |
| 3 | | Yen-Hao Hsieh,
Soe-Tsyr Yuan:
Using System Dynamics to Analyze Customer Experience Design.
IJSSMET 1(3): 84-99 (2010) |
| 2 | | Yen-Hao Hsieh,
Soe-Tsyr Yuan:
Modeling service experience design processes with customer expectation management: A system dynamics perspective.
Kybernetes 39(7): 1128-1144 (2010) |
| 2009 |
|---|
| 1 | | Yen-Hao Hsieh,
Soe-Tsyr Yuan:
A quantitative approach to measure customer expectation for service innovation within service experience delivery.
ICEC 2009: 38-46 |
Data released under the ODC-BY 1.0 license — See also our legal information page