 | 2008 |
|---|
| 4 |       | Eunjoo Kwak,
Byeong-Yun Chang,
Daniel Wonkyu Hong,
Byungdeok Chung:
A Study on the Service Quality Management Process and Its Realization Strategy for Capturing Customer Value.
APNOMS 2008: 297-306 |
| 3 | | Byeong-Yun Chang,
Daniel Wonkyu Hong,
Kyu-Hwal Kim,
Byung-Deok Chung:
Field Operations Management and Unmanned Operations Management toward NOM 2.0.
APNOMS 2008: 556-559 |
| 2 | | Kisang Ok,
Daniel Wonkyu Hong,
Byungdeok Chung:
Design Methodology of Operations Supporting Systems Based on TMForum NGOSS.
GLOBECOM 2008: 5710-5714 |
| 2007 |
|---|
| 1 | | Byeong-Yun Chang,
Hyeongsoo Kim,
Seongjun Ko,
Daniel Wonkyu Hong:
A Study on Service Problem Management and Resource Trouble Management on a Telecommunication Network.
APNOMS 2007: 563-566 |
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