| | |
- CSB - MetaPress - Google - Bing - Yahoo
 | 1995 | |
|---|---|---|
| 2 |      | Robert L. Heckman, Audrey Guskey: Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks. ICIS 1995: 356-357 |
| 1994 | ||
| 1 |  | Robert L. Heckman, William R. King: Behavioral Indicators of Customer Satisfaction with Vendor-Provided Information Services. ICIS 1994: 429-444 |
| 1 | Audrey Guskey | [2] |
| 2 | William R. King | [1] |
Colors in the list of coauthors
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