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- CSB - MetaPress - Google - Bing - Yahoo
 | 2011 | |
|---|---|---|
| 5 |      | Yixin Diao, Aliza Heching: Staffing optimization in complex service delivery systems. CNSM 2011: 1-9 |
| 4 | | Nikos Anerousis, Yixin Diao, Aliza Heching: The cost of service quality in IT Outsourcing. Integrated Network Management 2011: 773-784 |
| 2010 | ||
| 3 | | Nikos Anerousis, Yixin Diao, Aliza Heching: Elements of system design optimization in service quality management. NOMS 2010: 48-55 |
| 2009 | ||
| 2 | | Yixin Diao, Aliza Heching: Workload Management in Dynamic IT Service Delivery Organizations. DSOM 2009: 123-137 |
| 2008 | ||
| 1 | | Abhijit Bose, Aliza Heching, Sambit Sahu: A Framework for Model-Based Continuous Improvement of Global IT Service Delivery Operations. IEEE SCC (2) 2008: 197-204 |
| 1 | Nikos Anerousis (Nikolaos Anerousis) | [3] [4] |
| 2 | Abhijit Bose | [1] |
| 3 | Yixin Diao | [2] [3] [4] [5] |
| 4 | Sambit Sahu | [1] |
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