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- CSB - MetaPress - Google - Bing - Yahoo
 | 2010 | |
|---|---|---|
| 3 |      | Edieal J. Pinker, Robert A. Shumsky, Hsiao-Hui Lee, Sameer Hasija: Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration. HICSS 2010: 1-10 |
| 2 | | Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky: OM Practice - Work Expands to Fill the Time Available: Capacity Estimation and Staffing Under Parkinson's Law. Manufacturing & Service Operations Management 12(1): 1-18 (2010) |
| 2008 | ||
| 1 | | Sameer Hasija, Edieal J. Pinker, Robert A. Shumsky: Call Center Outsourcing Contracts Under Information Asymmetry. Management Science 54(4): 793-807 (2008) |
| 1 | Hsiao-Hui Lee | [3] |
| 2 | Edieal J. Pinker | [1] [2] [3] |
| 3 | Robert A. Shumsky | [1] [2] [3] |
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