 | 2010 |
| 3 |  | Larisa Shwartz,
Daniela Rosu,
David Loewenstern,
Melissa J. Buco,
Shang Guo,
Rafael Lavrado,
Manish Gupta,
Pradipta De,
Venkateswara Reddy Madduri,
Jai K. Singh:
Quality of IT service delivery - Analysis and framework for human error prevention.
SOCA 2010: 1-8 |
| 2009 |
| 2 |  | Jon Lenchner,
Daniela Rosu,
Nicole F. Velasquez,
Shang Guo,
Ken Christiance,
Don DeFelice,
Prasad M. Deshpande,
Krishna Kummamuru,
Naama Kraus,
Laura Z. Luan,
Debapriyo Majumdar,
Martin McLaughlin,
Shila Ofek-Koifman,
Deepak P,
Charles Perng,
Haggai Roitman,
Christopher Ward,
James Young:
A service delivery platform for server management services.
IBM Journal of Research and Development 53(6): 2 (2009) |
| 2007 |
| 1 |  | Chang-Shing Perng,
Shang Guo:
Mining Infrastructure Data for System Management Optimization.
Integrated Network Management 2007: 641-654 |