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| 2008 | ||
|---|---|---|
| 2 | Michael P. Griffin, D. Steven White, Timothy P. Shea: Applied e-commerce metrics for small- to medium-sized enterprises. IJBIS 3(4): 374-390 (2008) | |
| 2006 | ||
| 1 | Timothy P. Shea, Ahern Brown, D. Steven White, Catherine Curran-Kelly, Michael P. Griffin: Customer Relationship Management (CRM) Metrics: What's the Holdup? IJEIS 2(3): 1-9 (2006) | |
| 1 | Ahern Brown | [1] |
| 2 | Catherine Curran-Kelly | [1] |
| 3 | Timothy P. Shea | [1] [2] |
| 4 | D. Steven White | [1] [2] |
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