 | 2011 |
|---|
| 4 |       | Gareth Peevers,
Gary Douglas,
Mervyn A. Jack,
Diarmid Marshall:
A Usability Comparison of SMS and IVR as Digital Banking Channels.
IJTHI 7(4): 1-16 (2011) |
| 3 | | Gareth Peevers,
Gary Douglas,
Mervyn A. Jack:
Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales.
IJTHI 7(4): 17-30 (2011) |
| 2010 |
|---|
| 2 | | Catherine S. Weir,
Gary Douglas,
Tim Richardson,
Mervyn A. Jack:
Usable security: User preferences for authentication methods in eBanking and the effects of experience.
Interacting with Computers 22(3): 153-164 (2010) |
| 2009 |
|---|
| 1 | | Catherine S. Weir,
Gary Douglas,
Martin Carruthers,
Mervyn A. Jack:
User perceptions of security, convenience and usability for ebanking authentication tokens.
Computers & Security 28(1-2): 47-62 (2009) |
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