Jan-Helge Deutscher

	2011
4		Jan-Helge Deutscher, Wolfram Häußler: Prozessentwicklungskarte - kosteneffektive Umsetzung des IT-Servicemanagements nach ISO 20000. HMD - Praxis Wirtschaftsinform. 281: (2011)
	2010
3		Jan-Helge Deutscher, Carsten Felden: Concept to Support a Cost Effective Implementation of Information Technology Service Management according to ISO 20000. AMCIS 2010: 220
2		Jan-Helge Deutscher, Carsten Felden: Proposal of an Artifact that Supports the IT-Governance Control Process. ECIS 2010
	2009
1		Jan-Helge Deutscher, Carsten Felden: Model Concept to Determine the Optimal Maturity of IT Service Management Processes. ACIS-ICIS 2009: 543-548

Coauthor Index

1	Carsten Felden	[1] [2] [3]
2	Wolfram Häußler	[4]

Colors in the list of coauthors

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