 | 2007 |
|---|
| 4 |       | Alexandre Deslauriers,
Pierre L'Ecuyer,
Juta Pichitlamken,
Armann Ingolfsson,
Athanassios N. Avramidis:
Markov chain models of a telephone call center with call blending.
Computers & OR 34(6): 1616-1645 (2007) |
| 2004 |
|---|
| 3 | | Athanassios N. Avramidis,
Alexandre Deslauriers,
Pierre L'Ecuyer:
Modeling Daily Arrivals to a Telephone Call Center.
Management Science 50(7): 896-908 (2004) |
| 2003 |
|---|
| 2 | | Juta Pichitlamken,
Alexandre Deslauriers,
Pierre L'Ecuyer,
Athanassios N. Avramidis:
Customer relations management: call center operations: modelling and simulation of a telephone call center.
Winter Simulation Conference 2003: 1805-1812 |
| 2001 |
|---|
| 1 | | Michel Simard,
Alexandre Deslauriers:
Real-time automatic insertion of accents in French text.
Natural Language Engineering 7(2): 143-165 (2001) |
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