 | 2008 |
| 11 |  | Jashen Chen,
Russell K. H. Ching,
Margaret Meiling Luo,
Chu-Chi Liu:
Virtual Experiential Marketing on Online Customer Intentions and Loyalty.
HICSS 2008: 271 |
| 2007 |
| 10 |  | Jashen Chen,
Russell K. H. Ching:
The Effects of Mobile Customer Relationship Management on Customer Loyalty: Brand Image Does Matter.
HICSS 2007: 151 |
| 9 |  | Jashen Chen,
Russell K. H. Ching:
The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in.
IJEB 5(5): 478-498 (2007) |
| 8 |  | Yining Chen,
H. M. Chen,
Russell K. H. Ching,
Wayne W. Huang:
Electronic Government Implementation: A Comparison between Developed and Developing Countries.
IJEGR 3(2): 45-61 (2007) |
| 2006 |
| 7 |  | Y. N. Chen,
H. M. Chen,
W. Huang,
Russell K. H. Ching:
E-Government Strategies in Developed and Developing Countries: An Implementation Framework and Case Study.
JGIM 14(1): 23-46 (2006) |
| 2005 |
| 6 |  | Jashen Chen,
Russell K. H. Ching:
An Examination of the Effects of CRM Practices on CRM Effectiveness and Business Performance.
AMCIS 2005: 38 |
| 2004 |
| 5 |  | Jashen Chen,
Russell K. H. Ching:
An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In.
AMCIS 2004: 491 |
| 4 |  | Jashen Chen,
Russell K. H. Ching,
Eldon Y. Li,
Yiling Liao:
An Exploratory Study of the Effects of CRM Practices on CRM Effectiveness and Business Performance.
ICEB 2004: 249-254 |
| 3 |  | Jashen Chen,
Russell K. H. Ching:
An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance.
JGIM 12(1): 1-17 (2004) |
| 2003 |
| 2 |  | Russell K. H. Ching,
Brian Niehoff:
A Proposed Model of the Effects of Organizational Citizenship Behavior on Sustained Information Technology Innovations.
AMCIS 2003: 213 |
| 1998 |
| 1 |  | Monica Lam,
Russell K. H. Ching:
Information Integration in Multidimensional Databases: A Case Study.
IS Management 15(4): 36-45 (1998) |