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| 2010 | ||
|---|---|---|
| 2 | Athanassios N. Avramidis, Wyean Chan, Michel Gendreau, Pierre L'Ecuyer, Ornella Pisacane: Optimizing daily agent scheduling in a multiskill call center. European Journal of Operational Research 200(3): 822-832 (2010) | |
| 2008 | ||
| 1 | Eric Buist, Wyean Chan, Pierre L'Ecuyer: Speeding up call center simulation and optimization by Markov chain uniformization. Winter Simulation Conference 2008: 1652-1660 | |
| 1 | Athanassios N. Avramidis | [2] |
| 2 | Eric Buist | [1] |
| 3 | Michel Gendreau | [2] |
| 4 | Pierre L'Ecuyer | [1] [2] |
| 5 | Ornella Pisacane | [2] |
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