Goutam N. Challagalla

	2008
1		Nagesh N. Murthy, Goutam N. Challagalla, Leslie H. Vincent, Tasadduq A. Shervani: The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation. Management Science 54(2): 384-399 (2008)

Coauthor Index

1	Nagesh N. Murthy	[1]
2	Tasadduq A. Shervani	[1]
3	Leslie H. Vincent	[1]

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