 | 2011 |
|---|
| 18 |       | Tian Yu,
Izak Benbasat,
Ronald T. Cenfetelli:
Toward Deep Understanding of Persuasive Product Recommendation Agents.
ICIS 2011 |
| 17 | | Jingjun Xu,
Izak Benbasat,
Ronald T. Cenfetelli:
The Effects of Service and Consumer Product Knowledge on Online Customer Loyalty.
J. AIS 12(11): (2011) |
| 16 | | Sameh Al-Natour,
Izak Benbasat,
Ronald T. Cenfetelli:
The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs.
J. AIS 12(5): (2011) |
| 2010 |
|---|
| 15 | | Chee-Wee Tan,
Izak Benbasat,
Ronald T. Cenfetelli:
Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions.
ECIS 2010 |
| 14 | | Jingjun Xu,
Izak Benbasat,
Ronald T. Cenfetelli:
Does Live Help Service Matter? An Empirical Test of the DeLone and McLean's Extended Model in the E-Service Context.
HICSS 2010: 1-10 |
| 2009 |
|---|
| 13 | | David Jingjun Xu,
Izak Benbasat,
Ronald T. Cenfetelli:
The Effect of Perceived Service Quality, Perceived Sacrifice and Perceived Service Outcome on Online Customer Loyalty.
ICIS 2009: 175 |
| 12 | | Sameh Al-Natour,
Izak Benbasat,
Ronald T. Cenfetelli:
The Antecedents of Customer Self-Disclosure to Online Virtual Advisors.
ICIS 2009: 2 |
| 11 | | Ronald T. Cenfetelli,
Geneviève Bassellier:
Interpretation of Formative Measurement in Information Systems Research.
MIS Quarterly 33(4): 689-708 (2009) |
| 2008 |
|---|
| 10 | | Chee-Wee Tan,
Izak Benbasat,
Ronald T. Cenfetelli:
Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter?
HICSS 2008: 217 |
| 9 | | Cagri I. Guvence-Rodoper,
Izak Benbasat,
Ronald T. Cenfetelli:
Adoption of B2B Exchanges: Effects of IT-Mediated Website Services, Website Functionality, Benefits, and Costs.
ICIS 2008: 92 |
| 8 | | Ronald T. Cenfetelli,
Izak Benbasat,
Sameh Al-Natour:
Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success.
Information Systems Research 19(2): 161-181 (2008) |
| 2007 |
|---|
| 7 | | Izak Benbasat,
Ronald T. Cenfetelli,
Chee-Wee Tan:
Understanding the Antecedents and Consequences of E-Government Service Quality: An Empirical Investigation.
ICIS 2007: 39 |
| 2006 |
|---|
| 6 | | Sameh Al-Natour,
Izak Benbasat,
Ronald T. Cenfetelli:
The Role of Design Characteristics in Shaping Perceptions of Similarity: The Case of Online Shopping Assistants.
J. AIS 7(12): (2006) |
| 2005 |
|---|
| 5 | | Ronald T. Cenfetelli,
Izak Benbasat,
Sameh Al-Natour:
Information Technology Mediated Customer Service: A Functional Perspective.
ICIS 2005 |
| 2004 |
|---|
| 4 | | Ronald T. Cenfetelli:
An Empirical Study of the Inhibitors of Technology Usage.
ICIS 2004: 157-170 |
| 3 | | Ronald T. Cenfetelli:
Inhibitors and Enablers as Dual Factor Concepts in Technology Usage.
J. AIS 5(11): (2004) |
| 2003 |
|---|
| 2 | | Ronald T. Cenfetelli,
Izak Benbasat:
Frustrated Incorporated: An Exploration of the Inhibitors of IT-Mediated Customer Service.
AMCIS 2003: 36 |
| 2002 |
|---|
| 1 | | Ronald T. Cenfetelli,
Izak Benbasat:
Measuring The E-commerce Customer Service Life Cycle.
ECIS 2002: 696-705 |
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