Melissa J. Buco

	2010
17		Melissa J. Buco, Hani Jamjoom, Tom Parsons, Scott Schorno: Managing Process Assets in a Global IT Service Delivery Environment. Business Process Management Workshops 2010: 232-237
16		David Loewenstern, Melissa J. Buco, Yixin Diao, Heiko Ludwig, Christopher Ward: Dispatch tooling for global service delivery. CNSM 2010: 402-405
15		Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh: Quality of IT service delivery - Analysis and framework for human error prevention. SOCA 2010: 1-8
	2009
14		Melissa J. Buco, Hani Jamjoom, Mark Podlaseck, Huiming Qu: Social Computing and Governance in an Enterprise Service for Managing Business Processes. SERVICES II 2009: 119-122
13		Hani Jamjoom, Huiming Qu, Melissa J. Buco, M. Hernandez, Debanjan Saha, Mahmoud Naghshineh: Crowdsourcing and service delivery. IBM Journal of Research and Development 53(6): 12 (2009)
	2008
12		Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco: Decomposition of IT service processes and alternative service identification using ontologies. NOMS 2008: 714-717
	2007
11		Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger: IT Service Provider's Multi-Customer and Multi-Tenant Environments. CEC/EEE 2007: 559-566
10		Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward: IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. DSOM 2007: 195-198
9		Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward: IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows. IEEE SCC 2007: 574-581
8		Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger: Service Provider Considerations for IT Service Management. Integrated Network Management 2007: 757-760
7		Christopher Ward, Vijay Aggarwal, Melissa J. Buco, Emi Olsson, Steve Weinberger: Integrated change and configuration management. IBM Systems Journal 46(3): 459-478 (2007)
	2005
6		Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang: Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems. ICWS 2005: 237-245
5		Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang, Christopher Ward: PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics. IEEE SCC 2005: 33-40
4		Chunqiang Tang, Melissa J. Buco, Rong N. Chang, Sandhya Dwarkadas, Laura Z. Luan, Edward So, Christopher Ward: Low traffic overlay networks with large routing tables. SIGMETRICS 2005: 14-25
	2004
3		Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu: Utility computing SLA management based upon business objectives. IBM Systems Journal 43(1): 159-178 (2004)
	2003
2		Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah: Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM. ISADS 2003: 157-164
	2002
1		Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan: A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts. EC-Web 2002: 363-376

Coauthor Index

1	Vijay Aggarwal	[7]
2	Naga Ayachitula	[8] [9] [10] [11]
3	Christian Bartsch	[12]
4	Rong N. Chang	[1] [2] [3] [4] [5] [6]
5	Pradipta De	[15]
6	Yixin Diao	[9] [10] [16]
7	Sandhya Dwarkadas	[4]
8	Bradford Fisher	[10]
9	Genady Grabarnik	[11] [12]
10	Shang Guo	[15]
11	Manish Gupta	[15]
12	M. Hernandez	[13]
13	Hani Jamjoom	[13] [14] [17]
14	Tevfik Kosar	[2]
15	Rafael Lavrado	[15]
16	David Loewenstern	[10] [15] [16]
17	Laura Z. Luan	[1] [2] [3] [4] [5] [6]
18	Heiko Ludwig	[16]
19	Venkateswara Reddy Madduri	[15]
20	Mahmoud Naghshineh	[13]
21	Emi Olsson	[7]
22	Tom Parsons	[17]
23	Raju Pavuluri	[9]
24	Mark Podlaseck	[14]
25	Huiming Qu	[13] [14]
26	Daniela Rosu	[15]
27	Debanjan Saha	[13]
28	Scott Schorno	[17]
29	Syed Umair Ahmed Shah	[2]
30	Larisa Shwartz (Laura Shwartz)	[8] [9] [11] [12] [15]
31	Jai K. Singh	[15]
32	Edward So	[4] [5] [6]
33	Maheswaran Surendra	[8] [9] [11]
34	Chunqiang Tang	[4] [5] [6]
35	Christopher Ward	[1] [2] [3] [4] [5] [6] [7] [8] [9] [10] [11] [12] [16]
36	Steve Weinberger	[7] [8] [11]
37	Joel L. Wolf	[2] [3]
38	Philip S. Yu	[2] [3]

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