Ruth N. Bolton

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2006

2 Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett: The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers. Management Science 52(12): 1811-1823 (2006)

2003

1 Ruth N. Bolton: Marketing challenges of e-services. Commun. ACM 46(6): 43-44 (2003)

	2006
2		Ruth N. Bolton, Katherine N. Lemon, Matthew D. Bramlett: The Effect of Service Experiences over Time on a Supplier's Retention of Business Customers. Management Science 52(12): 1811-1823 (2006)
	2003
1		Ruth N. Bolton: Marketing challenges of e-services. Commun. ACM 46(6): 43-44 (2003)

Coauthor Index

1 Matthew D. Bramlett [2]

2 Katherine N. Lemon [2]

Last update Sun May 27 04:04:01 2012 CET by the DBLP Team —

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