 | 2009 |
|---|
| 4 |       | Sven C. Berger,
Sonja Gensler,
Bernd Skiera,
Thorsten Wiesel:
Customer Relationship Management Processes in Retail Banking - Best Practice and Business Value Evaluation.
HICSS 2009: 1-10 |
| 2008 |
|---|
| 3 | | Sven C. Berger:
How Personality and Relationship Affect Customers' Adoption of Advanced Self Service Technology in Branch Banking.
AMCIS 2008: 275 |
| 2 | | Sven C. Berger,
Oliver Hinz:
The Impact of Social Networks on Inter-Organizational Effectiveness: The Case of IPO Deal Networks.
ECIS 2008: 2076-2087 |
| 2007 |
|---|
| 1 | | Sven C. Berger,
Sebastian F. Martin:
Explaining the Adoption of Value Metrics in Retail Banks' Customer Management.
FinanceCom 2007: 151-164 |
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