 | 2010 |
|---|
| 5 |       | Christian Bartsch,
Marco von Mevius,
Andreas Oberweis:
Simulation Environment for IT Service Support Processes: Supporting Service Providers in Estimating Service Levels for Incident Management.
eKNOW 2010: 23-31 |
| 4 | | Christian Bartsch:
Modellierung und Simulation von IT-Dienstleistungsprozessen.
Karlsruhe Institute of Technology 2010: 1-351 |
| 2008 |
|---|
| 3 | | Christian Bartsch,
Marco von Mevius,
Andreas Oberweis:
Simulation of IT Service Processes with Petri-Nets.
ICSOC Workshops 2008: 53-65 |
| 2 | | Christian Bartsch,
Larisa Shwartz,
Christopher Ward,
Genady Grabarnik,
Melissa J. Buco:
Decomposition of IT service processes and alternative service identification using ontologies.
NOMS 2008: 714-717 |
| 2007 |
|---|
| 1 | | Rainer Schmidt,
Christian Bartsch,
Roy Oberhauser:
Ontology-based Representation of Compliance Requirements for Service Processes.
SBPM 2007 |
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