Mor Armony

	2011
14		Mor Armony, Avishai Mandelbaum: Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. Operations Research 59(1): 50-65 (2011)
	2010
13		Mor Armony, Itai Gurvich: When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance. Manufacturing & Service Operations Management 12(3): 470-488 (2010)
12		Mor Armony, Amy R. Ward: Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems. Operations Research 58(3): 624-637 (2010)
	2009
11		Mor Armony, Erica L. Plambeck, Sridhar Seshadri: Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV). Manufacturing & Service Operations Management 11(1): 19-32 (2009)
10		Mor Armony, Nahum Shimkin, Ward Whitt: The Impact of Delay Announcements in Many-Server Queues with Abandonment. Operations Research 57(1): 66-81 (2009)
9		Itay Gurvich, Mor Armony, Constantinos Maglaras: Cross-Selling in a Call Center with a Heterogeneous Customer Population. Operations Research 57(2): 299-313 (2009)
	2008
8		Itay Gurvich, Mor Armony, Avishai Mandelbaum: Service-Level Differentiation in Call Centers with Fully Flexible Servers. Management Science 54(2): 279-294 (2008)
	2005
7		Mor Armony, Erica L. Plambeck: The Impact of Duplicate Orders on Demand Estimation and Capacity Investment. Management Science 51(10): 1505-1518 (2005)
6		Mor Armony: Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers. Queueing Syst. 51(3-4): 287-329 (2005)
	2004
5		Mor Armony, Constantinos Maglaras: On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design. Operations Research 52(2): 271-292 (2004)
4		Mor Armony, Constantinos Maglaras: Contact Centers with a Call-Back Option and Real-Time Delay Information. Operations Research 52(4): 527-545 (2004)
	2003
3		Mor Armony, Moshe Haviv: Price and delay competition between two service providers. European Journal of Operational Research 147(1): 32-50 (2003)
2		Mor Armony, Nicholas Bambos: Queueing Dynamics and Maximal Throughput Scheduling in Switched Processing Systems. Queueing Syst. 44(3): 209-252 (2003)
	2000
1		Mor Armony, John G. Klincewicz, Hanan Luss, Moshe B. Rosenwein: Design of Stacked Self-Healing Rings Using a Genetic Algorithm. J. Heuristics 6(1): 85-105 (2000)

Coauthor Index

1	Nicholas Bambos	[2]
2	Itay Gurvich (Itai Gurvich)	[8] [9] [13]
3	Moshe Haviv	[3]
4	John G. Klincewicz	[1]
5	Hanan Luss	[1]
6	Constantinos Maglaras	[4] [5] [9]
7	Avishai Mandelbaum	[8] [14]
8	Erica L. Plambeck	[7] [11]
9	Moshe B. Rosenwein	[1]
10	Sridhar Seshadri	[11]
11	Nahum Shimkin	[10]
12	Amy R. Ward	[12]
13	Ward Whitt	[10]

Colors in the list of coauthors

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