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| 2010 | ||
|---|---|---|
| 1 | Mamoun N. Akroush, Amjad A. Abu-ElSamen, Motteh S. Al-Shibly, Fayez M. Al-Khawaldeh: Conceptualisation and development of customer service skills scale: an investigation of Jordanian customers. IJMC 8(6): 625-653 (2010) | |
| 1 | Amjad A. Abu-ElSamen | [1] |
| 2 | Mamoun N. Akroush | [1] |
| 3 | Motteh S. Al-Shibly | [1] |
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