37. SIGUCCS 2009:
St. Louis,
Missouri,
USA
Gail Farally-Semerad, Karen J. McRitchie, Elizabeth Rugg (Eds.):
Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009.
ACM 2009, ISBN 978-1-60558-477-5 
Monday,
October 12,
2009
- Ken Layng:
The many benefits of cultivating a community among IT staff.
1-6
- Gail Farally-Semerad, Geroge Thompson:
The A.R.T. of content management training.
7-10
- Lynda S. LaRoche:
Sustaining a student program through collaboration and communication.
11-14
- Brian K. Patrick:
The importance of emotional intelligence.
15-18
- Josh A. Meek, Michael K. Bradshaw:
Web Based Computer Lab Imaging with Grimiore.
19-24
- William C. Klein:
Seven steps to a better desk side manner.
25-28
- Sharon M. Beltaine:
How to conduct a needs assessment study on training and documentation.
29-32
- Kenneth D. Janz, Ken Graetz:
Status of a digital life and learning program.
33-40
- Mark R. Ritschard:
Thin clients: make them work for you.
41-46
- Takayuki Nagai:
Automated lecture recording system with AVCHD camcorder and microserver.
47-54
- Dan R. Herrick:
Google this!: using Google apps for collaboration and productivity.
55-64
- Kathy Lyons:
Pump up the jam!: tips and tricks to motivate you and your staff.
65-66
- Andrew H. Lyons:
Developing a service catalog for higher education information technology services.
67-74
- Janet L. Kourik, Jiangping Wang:
Reduce pressure on students and it services via software-vendor programs and hosting.
75-78
- Andreas Groß, Bert Baumann, Justus Bross, Christoph Meinel:
Distribution to multiple platforms based on one video lecture archive.
79-84
- Jason Rakers:
Measuring wireless network success: an analysis of a University in Ohio.
85-92
- Maureen A. Novozinsky, Evelyne S. Roach, Leila M. Shahbender:
Frontline support at Princeton University: a centralized and decentralized approach.
93-98
- Dattatraya S. Bhilare, Ashwini K. Ramani, Sanjay K. Tanwani:
Protecting intellectual property and sensitive information in academic campuses from trusted insiders: leveraging active directory.
99-104
- Christopher Lucas, Heather Huntsinger:
After the class: informal training support through the Penn State technology training community.
105-110
- Ryan Christopher Tucker, Nathan Carpenter:
Read all about it!: help desk newsletter informs and enlightens organization.
111-118
- Deborah J. Fisher:
Using teams to build a campus communications portal.
119-126
- Dave Kell:
Student consultant achievement program for training and performance management.
127-130
- Michael Grobe:
RDF, Jena, SparQL and the 'Semantic Web'.
131-138
Tuesday,
October 13,
2009
- Owen G. McGrath:
Analyzing usage in a large coursecasting service: issues & strategies.
139-142
- Beth Rugg, Lisa Efing:
A centralized approach to managing a large student staff.
143-150
- Scott Chamberlain:
Winning all around, providing a help desk service point at the learning commons.
151-156
- Serge Linckels, Yves Kreis, Robert A. P. Reuter, Carole Dording, Claude Weber, Christoph Meinel:
Teaching with information and communication technologies: preliminary results of a large scale survey.
157-162
- Geoffrey Sperl:
Establishing and delivering training for the Zimbra collaboration suite.
163-166
- Naomi Fujimura, Hitoshi Inoue, Satoshi Hashikura:
Experience with the educational ICT environment in Kyushu University.
167-172
- Karen Sirman:
Building an IT community at Louisiana State University: collaboration and partnership strategies.
173-180
- Carol Sin:
Image baby image, reloaded!: automating vista deployment.
181-184
- Mark Heckel:
Classrooms in the cloud: Adobe Connect Pro in the Penn State learning community.
185-188
- Nicholas Caporusso:
Personality-aware interfaces for learning applications.
189-196
- Lisa Caughron:
Student staff: a village philosophy.
197-200
- Cindy Dooling, Shahra Meshkaty:
Collaborating outsourcing of the IT help desk.
201-206
- Kyle Vonblohn, Cheryl Stahler:
Virtualization of windows desktop applications.
207-210
- Takashi Yamanoue:
A casual teaching tool for large size computer laboratories and small size seminar classes.
211-216
- Michael H. Cooper:
Information security training: what will you communicate?
217-222
- Ken Layng:
Non-technical keys to keeping your personally identifiable information PII risk mitigation project on track.
223-228
- Yvonne Clark, Peggy Shuffstall:
If we build it will you come?
229-236
- Kristen Dietiker:
Deploying PGP whole disk encryption in Mac OS X.
237-242
- Kathryn Fletcher:
Adobe Presenter, Microsoft PowerPoint, and Blackboard Vista: tools that work together for creating and presenting online instructional content.
243-248
- Shereese Thomas:
Making help desk training interactive and interesting for student technicians.
249-252
- Takahiro Tagawa, Naomi Fujimura, Satoshi Hasikura, Hitoshi Inoue:
Introduction and management of inter-campus learning assistant system for distributed campus.
253-256
- Sarah Carman:
SuperGeek: trying to change the way we interact with client contact.
257-260
- Gale D. Fritsche:
Desktop data management and security.
261-266
Wednesday,
October 14,
2009
Posters
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