37. SIGUCCS 2009: St. Louis, Missouri, USA
Gail Farally-Semerad, Karen J. McRitchie, Elizabeth Rugg (Eds.): Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009. ACM 2009 ISBN 978-1-60558-477-5
Monday, October 12, 2009
- Ken Layng: The many benefits of cultivating a community among IT staff. 1-6
- Lynda S. LaRoche: Sustaining a student program through collaboration and communication. 11-14
- Brian K. Patrick: The importance of emotional intelligence. 15-18
- William C. Klein: Seven steps to a better desk side manner. 25-28
- Sharon M. Beltaine: How to conduct a needs assessment study on training and documentation. 29-32
- Mark R. Ritschard: Thin clients: make them work for you. 41-46
- Takayuki Nagai: Automated lecture recording system with AVCHD camcorder and microserver. 47-54
- Dan R. Herrick: Google this!: using Google apps for collaboration and productivity. 55-64
- Kathy Lyons: Pump up the jam!: tips and tricks to motivate you and your staff. 65-66
- Andrew H. Lyons: Developing a service catalog for higher education information technology services. 67-74
- Janet L. Kourik, Jiangping Wang: Reduce pressure on students and it services via software-vendor programs and hosting. 75-78
- Andreas Groß, Bert Baumann, Justus Bross, Christoph Meinel: Distribution to multiple platforms based on one video lecture archive. 79-84
- Jason Rakers: Measuring wireless network success: an analysis of a University in Ohio. 85-92
- Maureen A. Novozinsky, Evelyne S. Roach, Leila M. Shahbender: Frontline support at Princeton University: a centralized and decentralized approach. 93-98
- Dattatraya S. Bhilare, Ashwini K. Ramani, Sanjay K. Tanwani: Protecting intellectual property and sensitive information in academic campuses from trusted insiders: leveraging active directory. 99-104
- Christopher Lucas, Heather Huntsinger: After the class: informal training support through the Penn State technology training community. 105-110
- Ryan Christopher Tucker, Nathan Carpenter: Read all about it!: help desk newsletter informs and enlightens organization. 111-118
- Deborah J. Fisher: Using teams to build a campus communications portal. 119-126
- Dave Kell: Student consultant achievement program for training and performance management. 127-130
- Michael Grobe: RDF, Jena, SparQL and the 'Semantic Web'. 131-138
Tuesday, October 13, 2009
- Owen G. McGrath: Analyzing usage in a large coursecasting service: issues & strategies. 139-142
- Scott Chamberlain: Winning all around, providing a help desk service point at the learning commons. 151-156
- Serge Linckels, Yves Kreis, Robert A. P. Reuter, Carole Dording, Claude Weber, Christoph Meinel: Teaching with information and communication technologies: preliminary results of a large scale survey. 157-162
- Geoffrey Sperl: Establishing and delivering training for the Zimbra collaboration suite. 163-166
- Naomi Fujimura, Hitoshi Inoue, Satoshi Hashikura: Experience with the educational ICT environment in Kyushu University. 167-172
- Karen Sirman: Building an IT community at Louisiana State University: collaboration and partnership strategies. 173-180
- Carol Sin: Image baby image, reloaded!: automating vista deployment. 181-184
- Mark Heckel: Classrooms in the cloud: Adobe Connect Pro in the Penn State learning community. 185-188
- Nicholas Caporusso: Personality-aware interfaces for learning applications. 189-196
- Lisa Caughron: Student staff: a village philosophy. 197-200
- Takashi Yamanoue: A casual teaching tool for large size computer laboratories and small size seminar classes. 211-216
- Michael H. Cooper: Information security training: what will you communicate? 217-222
- Ken Layng: Non-technical keys to keeping your personally identifiable information PII risk mitigation project on track. 223-228
- Kristen Dietiker: Deploying PGP whole disk encryption in Mac OS X. 237-242
- Kathryn Fletcher: Adobe Presenter, Microsoft PowerPoint, and Blackboard Vista: tools that work together for creating and presenting online instructional content. 243-248
- Shereese Thomas: Making help desk training interactive and interesting for student technicians. 249-252
- Takahiro Tagawa, Naomi Fujimura, Satoshi Hasikura, Hitoshi Inoue: Introduction and management of inter-campus learning assistant system for distributed campus. 253-256
- Sarah Carman: SuperGeek: trying to change the way we interact with client contact. 257-260
- Gale D. Fritsche: Desktop data management and security. 261-266
Wednesday, October 14, 2009
- Kelly Wainwright: The care and feeding of a Moodle campus. 267-270
- Shawn M. Plummer, Laurie J. Fox: A Wiki: one tool for communication, collaboration, and collection of documentation. 271-274
- Beth M. Rugg: Getting iTunes U at Ithaca College up and running! 275-282
- Trevor Murphy: Instructional technology outreach and metrics: building a bridge. 283-286
- Karen J. McRitchie: Technology consultants: a successful generation of student staff. 287-292
- Nathan Carpenter, Ryan Tucker: You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment. 293-296
- Dan R. Herrick, Mark R. Ritschard: Greening your computing technology, the near and far perspectives. 297-304
Posters
- Beth McCullough: The evolution of a flexible classroom. 305-308
- Jonathan Dixon, Ryan Christopher Tucker: We use technology, but do we use technology?: using existing technologies to communicate, collaborate, and provide support. 309-312
- Ryan Thomas Sharpe: Collaboration with IT & cops for emergency communications. 313-316
- Hideo Masuda, Kazuyoshi Murata, Yu Shibuya: Low TCO and high-speed network infrastructure with virtual technology. 321-324
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last updated on 2013-06-19T201401 by the dblp team