Full Papers

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  Kevin W. Bishop, Arlen Johnson, Deb Wentorf: From dated to dynamic: a campus newsletter unfolds as a web service. 1-4
• 
  David J. Blezard, Jerry Marceau: One user, one password: integrating unix accounts and active directory. 5-8
• 
  Gordana Brouilette, Cindy Stewart: Benefits and strategies of implementing educational software site licenses. 9-12
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  John E. Bucher: The way we were: twenty-five years of end user computing support in higher education. 13-16
• 
  Grace L. Chiang: What kind of support to they need?: an instructional designer's experience in faculty and student support for online courses. 17-21
• 
  Elaine Chou: Redesigning a large and complex website: how to begin, and a method for success. 22-28
• 
  Katherine Forbes-Pitt: LSE for you: secure interaction with personalised information for students and staff delivered via the world wide web. 29-32
• 
  Michael Giordano, Laurel Warren Trufant: Instituting an institute: go for it! 33-38
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  William Goveia, Carol Rhodes: Navigating new waters: a proposal for dealing with emerging technology. 39-42
• 
  Scott Harrigan: Invert your training program: have applicants train themselves before you hire. 43-48
• 
  Mike Honeycutt: Smart classrooms: doing it cheaply, doing it quickly. 49-52
• 
  Lisa Johnson: Charting the course: assessing technology skills to steer the technology training program. 53-55
• 
  Sheree Kornkven, Nancy Lilleberg: Enhancing support and learning services for instructors and students who engage in course-related multimedia and web. 56-59
• 
  James Lackey, Steve Brown: Why informal information technology management models do not work. 60-63
• 
  Jeffrey Lane, Annette Cutino, Marilyn McMillan: Adventures in XSC: our six-week countdown to extended service coverage. 64-71
• 
  Philip E. Long, Jonathan Lizee, Ann G. Green, Edward W. Kairiss, Charles Powell: One size does not fit all (but a good model might): the academic media & technology pyramid. 72-75
• 
  Warren Mayer, Todd Krupa: Uncovering expectations of web site visitors and building a site that makes discovering IT easy. 76-83
• 
  Wyman Miles: A high-availability high-performance e-mail cluster. 84-88
• 
  Rachel Niedzwiecki, Macauley Peterson: Help desk support: to be or not to be eligible. 89-94
• 
  Joleen Pfefer: Merging IT training with academia. 95-98
• 
  Kathy Pribbenow, John Nguyen: Developing a flexible online learning management system to facilitate various aspects of instructor-led training and lab administration. 99-102
• 
  Linda Putman, Barbara Wills: A new direction: improved methods for marketing faculty and staff technology training. 103-105
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  Thomas Raich: Treat them like they have laptops. 106-107
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  Amy Reeter, Todd Krupa: TechKnowledge: efficiently and cost-effectively supporting users. 108-113
• 
  Carol Rhodes, William Goveia: Faculty training initiative at the indiana university school of education: a paricipative effort. 114-121
• 
  Evangelos Sakkopoulos, Athanasios K. Tsakalidis: Utilizing complementary know-how: advanced fine arts meeting information technology to provide a virtual university for artists - students & alumni. 122-129
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  Volker Schillings, Christoph Meinel: tele-TASK: teleteaching anywhere solution kit. 130-133
• 
  Anurag Shankar, Gustav Meglicki, Jeff Russ, Haichuan Yang, E. Chris Garrison: Building and supporting a massive data infrastructure for the masses. 134-138
• 
  Carol L. Smith, Dennis A. Trinkle, Lynda S. Latta, Joshua Wilson: Technology as the new liberal art: the DePauw University approach to pervasive information fluency. 139-142
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  Sean Stockburger, Teresa Fernandez: Virtual onsite support: using internet chat and remote control to improve customer service. 143-147
• 
  JoAnn C. Ullery: Beyond familiar shores: faculty teaching with technology. 148-152
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  Jinx P. Walton: Developing an enterprise information security policy. 153-156
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  Kate Webster, Karen Kral: Creating a training program for department IT support staff. 157-160
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  Morris Weinstock-Blair: Automating access to computing services. 161-164
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  J. Michael Yohe: Repairing a bad reputation: it takes more than good works. 165-169

Posters

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  Sue R. Bauer, Cindy Grether: A model of successful collaboration and integration of help desk/computer training services and resources. 218-219
• 
  Gary Doucette, Ginger LeBlanc: The call tracking system. 172-173
• 
  Joseph W. Graham II: Constructing a student data warehouse. 174-175
• 
  Cindy Guerrazzi, Carol Jarom: Reducing printing in public computing sites. 176
• 
  Brian K. Hart: Electronic delivery of software: implementation of a robust, effective solution. 177-178
• 
  Christopher Jones: Own your own color print shop for fun and (a small) profit. 179-180
• 
  Linda Kingsbury, Scott Harrigan, Tina Reed: The consultant game. 181-183
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  Richard Kirchmeyer: The consolidated help desk. 184-185
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  Todd Krupa: Surviving without e-mail: effectively communicating & managing information during technology crises. 186-190
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  James Lackey, Lori Christy: Evaluating client satisfaction: a quantitative approach. 191-194
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  Tony D. Lovgren: Student employee web portal. 195-196
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  Susan Maze, Venita Mitchell, Erlene Dudley: Using the campus web site to track student attendance. 197-198
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  Owen G. McGrath: Building an instructional portal: channeling the writing lab. 199-203
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  Debbie Mojta: Building a community of practice at the help desk. 204-205
• 
  Bert Valenzuela: A work of art: creating a site/classroom build from scratch. 206-209

Panels

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  Jon Allen, Jeff Wilson: Securing a wireless network. 213-215
• 
  Leslie Barden: How to grow a training program on a shoestring. 216-217
• 
  Dianne Brotherson: Has your help desk graduated yet? 220-221
• 
  Wayne Brown: Centralizing information technology in a distributed system (again?). 222-225
• 
  Quentin Calder: Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use. 226-228
• 
  Alison Cruess: Transforming a help desk from average to excellent. 229-231
• 
  Kathleen Cummings: Reinventing support services: transcending the centralized-decentralized support model debate. 232-233
• 
  Nicholas Dahlman: Using PC-Rdist's layers and packages to maintain labs. 234-235
• 
  Kevin Davis: Charting a knowledge base solution: empowering student-employees and delivering expert answers. 236-239
• 
  Scott Delaney, Rachel Daigle, Toni Sparks: Discovering a new world of lab management. 240-241
• 
  Melissa Diers, Joe Ziskovsky: Integrating educational technology with a limited support staff. 242-244
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  Teresa Fernandez, Sean Stockburger: Full-time staff boldly go where no part-time student has gone before. 245-246
• 
  Joseph W. Graham II: Authenticating public access networking. 247-248
• 
  Susan Grajek, Gunther Dannheim, Jeffrey Euben, Joseph Paolillo, David Stagg: Telecom and IT: moving toward unified support. 249-250
• 
  Susan Grajek, Patrick Lynch, Laurie Cagnetta: Why to market IT services and how to do it. 251-253
• 
  Allan R. Jones: Student technology fellows program: teaching teachers the technology. 254-255
• 
  Christopher Jones: Should you upgrade to Mac OS X in your computing labs? 256-257
• 
  Diane Louise Jung, Charles Rondot: Making IT happen - at Indiana University. 258-261
• 
  Sarah Kanning: ISSies to experts: training students as technical support staff for departments. 262-263
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  Craig M. Kapp: Implementation & evolution of a course management system. 264-266
• 
  Simon Kissler: Using intelligent e services to empower users and decrease first-level support issues. 267-268
• 
  Nancy P. Kutner: Forging new partnerships in uncharted waters: staff and student consultants using the world wide web to get the information to users. 269-271
• 
  Matthew R. Link: Transforming support: from helpdesk to information center. 272-274
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  Tony D. Lovgren: Wireless laptop check-out. 275-278
• 
  Kay McClintock, Karen Boland: Computer training and user support in higher education: small staff-big demands. 279-280
• 
  Christoph Meinel, Harald Sack, Volker Schillings: Course management in the twinkle of an eye - LCMS: a professional course management system. 281-283
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  John V. Samuel, Christopher S. Peebles, Takuya Noguchi, Craig A. Stewart: Gauging IT support strategies: user needs then and now. 284-285
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  Nathan L. Shane Byrer, Renee M. Jackson: Wired for wireless: extending your network and expanding your reach. 286-287
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  Brian Sierkowski: Achieving web accessibility. 288-291
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  Stephen Tucker, Andrew Pigou, Thom D. Zaugg: e-Learning: making it happen now. 292-293
• 
  Bert Valenzuela: Is a modern, robust Windows XP lab environment better than an older, simpler Windows NT4 environment? 294-297
• 
  John H. Wilson: Recipe to lab management or the cookie cutter approach to building labs. 298-300
• 
  Joe Ziskovsky, Melissa Diers: Building a database driven/ADA compliant website. 301-302

last updated on Thu May 23 03:43:34 2013 by the dblp team
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