30. SIGUCCS 2002:
Providence,
Rhode Island,
USA
SIGUCCS 2002,
Charting Bold Courses:
New Worlds in User Services,
Proceedings of the 30th SIGUCCS Conference on User Services,
November 20-23,
2002,
Providence,
Rhode Island,
USA. ACM,
2002,
ISBN 1-58113-564-5
Full Papers
- Kevin W. Bishop, Arlen Johnson, Deb Wentorf:
From dated to dynamic: a campus newsletter unfolds as a web service.
1-4
- David J. Blezard, Jerry Marceau:
One user, one password: integrating unix accounts and active directory.
5-8
- Gordana Brouilette, Cindy Stewart:
Benefits and strategies of implementing educational software site licenses.
9-12
- John E. Bucher:
The way we were: twenty-five years of end user computing support in higher education.
13-16
- Grace L. Chiang:
What kind of support to they need?: an instructional designer's experience in faculty and student support for online courses.
17-21
- Elaine Chou:
Redesigning a large and complex website: how to begin, and a method for success.
22-28
- Katherine Forbes-Pitt:
LSE for you: secure interaction with personalised information for students and staff delivered via the world wide web.
29-32
- Michael Giordano, Laurel Warren Trufant:
Instituting an institute: go for it!
33-38
- William Goveia, Carol Rhodes:
Navigating new waters: a proposal for dealing with emerging technology.
39-42
- Scott Harrigan:
Invert your training program: have applicants train themselves before you hire.
43-48
- Mike Honeycutt:
Smart classrooms: doing it cheaply, doing it quickly.
49-52
- Lisa Johnson:
Charting the course: assessing technology skills to steer the technology training program.
53-55
- Sheree Kornkven, Nancy Lilleberg:
Enhancing support and learning services for instructors and students who engage in course-related multimedia and web.
56-59
- James Lackey, Steve Brown:
Why informal information technology management models do not work.
60-63
- Jeffrey Lane, Annette Cutino, Marilyn McMillan:
Adventures in XSC: our six-week countdown to extended service coverage.
64-71
- Philip E. Long, Jonathan Lizee, Ann G. Green, Edward W. Kairiss, Charles Powell:
One size does not fit all (but a good model might): the academic media & technology pyramid.
72-75
- Warren Mayer, Todd Krupa:
Uncovering expectations of web site visitors and building a site that makes discovering IT easy.
76-83
- Wyman Miles:
A high-availability high-performance e-mail cluster.
84-88
- Rachel Niedzwiecki, Macauley Peterson:
Help desk support: to be or not to be eligible.
89-94
- Joleen Pfefer:
Merging IT training with academia.
95-98
- Kathy Pribbenow, John Nguyen:
Developing a flexible online learning management system to facilitate various aspects of instructor-led training and lab administration.
99-102
- Linda Putman, Barbara Wills:
A new direction: improved methods for marketing faculty and staff technology training.
103-105
- Thomas Raich:
Treat them like they have laptops.
106-107
- Amy Reeter, Todd Krupa:
TechKnowledge: efficiently and cost-effectively supporting users.
108-113
- Carol Rhodes, William Goveia:
Faculty training initiative at the indiana university school of education: a paricipative effort.
114-121
- Evangelos Sakkopoulos, Athanasios K. Tsakalidis:
Utilizing complementary know-how: advanced fine arts meeting information technology to provide a virtual university for artists - students & alumni.
122-129
- Volker Schillings, Christoph Meinel:
tele-TASK: teleteaching anywhere solution kit.
130-133
- Anurag Shankar, Gustav Meglicki, Jeff Russ, Haichuan Yang, E. Chris Garrison:
Building and supporting a massive data infrastructure for the masses.
134-138
- Carol L. Smith, Dennis A. Trinkle, Lynda S. Latta, Joshua Wilson:
Technology as the new liberal art: the DePauw University approach to pervasive information fluency.
139-142
- Sean Stockburger, Teresa Fernandez:
Virtual onsite support: using internet chat and remote control to improve customer service.
143-147
- JoAnn C. Ullery:
Beyond familiar shores: faculty teaching with technology.
148-152
- Jinx P. Walton:
Developing an enterprise information security policy.
153-156
- Kate Webster, Karen Kral:
Creating a training program for department IT support staff.
157-160
- Morris Weinstock-Blair:
Automating access to computing services.
161-164
- J. Michael Yohe:
Repairing a bad reputation: it takes more than good works.
165-169
Posters
Panels
- Jon Allen, Jeff Wilson:
Securing a wireless network.
213-215
- Leslie Barden:
How to grow a training program on a shoestring.
216-217
- Dianne Brotherson:
Has your help desk graduated yet?
220-221
- Wayne Brown:
Centralizing information technology in a distributed system (again?).
222-225
- Quentin Calder:
Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use.
226-228
- Alison Cruess:
Transforming a help desk from average to excellent.
229-231
- Kathleen Cummings:
Reinventing support services: transcending the centralized-decentralized support model debate.
232-233
- Nicholas Dahlman:
Using PC-Rdist's layers and packages to maintain labs.
234-235
- Kevin Davis:
Charting a knowledge base solution: empowering student-employees and delivering expert answers.
236-239
- Scott Delaney, Rachel Daigle, Toni Sparks:
Discovering a new world of lab management.
240-241
- Melissa Diers, Joe Ziskovsky:
Integrating educational technology with a limited support staff.
242-244
- Teresa Fernandez, Sean Stockburger:
Full-time staff boldly go where no part-time student has gone before.
245-246
- Joseph W. Graham II:
Authenticating public access networking.
247-248
- Susan Grajek, Gunther Dannheim, Jeffrey Euben, Joseph Paolillo, David Stagg:
Telecom and IT: moving toward unified support.
249-250
- Susan Grajek, Patrick Lynch, Laurie Cagnetta:
Why to market IT services and how to do it.
251-253
- Allan R. Jones:
Student technology fellows program: teaching teachers the technology.
254-255
- Christopher Jones:
Should you upgrade to Mac OS X in your computing labs?
256-257
- Diane Louise Jung, Charles Rondot:
Making IT happen - at Indiana University.
258-261
- Sarah Kanning:
ISSies to experts: training students as technical support staff for departments.
262-263
- Craig M. Kapp:
Implementation & evolution of a course management system.
264-266
- Simon Kissler:
Using intelligent e services to empower users and decrease first-level support issues.
267-268
- Nancy P. Kutner:
Forging new partnerships in uncharted waters: staff and student consultants using the world wide web to get the information to users.
269-271
- Matthew R. Link:
Transforming support: from helpdesk to information center.
272-274
- Tony D. Lovgren:
Wireless laptop check-out.
275-278
- Kay McClintock, Karen Boland:
Computer training and user support in higher education: small staff-big demands.
279-280
- Christoph Meinel, Harald Sack, Volker Schillings:
Course management in the twinkle of an eye - LCMS: a professional course management system.
281-283
- John V. Samuel, Christopher S. Peebles, Takuya Noguchi, Craig A. Stewart:
Gauging IT support strategies: user needs then and now.
284-285
- Nathan L. Shane Byrer, Renee M. Jackson:
Wired for wireless: extending your network and expanding your reach.
286-287
- Brian Sierkowski:
Achieving web accessibility.
288-291
- Stephen Tucker, Andrew Pigou, Thom D. Zaugg:
e-Learning: making it happen now.
292-293
- Bert Valenzuela:
Is a modern, robust Windows XP lab environment better than an older, simpler Windows NT4 environment?
294-297
- John H. Wilson:
Recipe to lab management or the cookie cutter approach to building labs.
298-300
- Joe Ziskovsky, Melissa Diers:
Building a database driven/ADA compliant website.
301-302
Last update Tue Feb 14 04:11:14 2012
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